Gaming on Pokok is meant to be fun — a way to relax, enjoy great games, and maybe win something along the way. But we know that for some players, gaming can become more than just entertainment. That is why Pokok has built a full set of responsible gaming tools to help every player stay in control, set their own limits, and get help if they ever need it.
Every Pokok account comes with a full set of responsible gaming tools. They are free, easy to use, and available any time from your account settings or by contacting support.
Set a daily, weekly, or monthly cap on how much you can deposit into your Pokok account. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit at any time — increases take 24 hours to take effect, giving you time to reconsider.
Set a reminder to notify you when you have been playing for a set amount of time — 30 minutes, 1 hour, 2 hours, or a custom duration. When the reminder triggers, you will see a clear notification asking if you want to continue or take a break. It is a simple nudge that makes a real difference.
Need a short break from gaming? A cooling-off period temporarily suspends your Pokok account for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During this time you cannot log in, deposit, or play. The break takes effect immediately and cannot be reversed once activated.
If you feel you need to stop gaming entirely, Pokok's self-exclusion tool permanently closes your account for a minimum period of 6 months. During self-exclusion, your account is fully locked — no logins, no deposits, no play. To activate self-exclusion, contact Pokok support at [email protected].
Set a maximum amount you are willing to lose in a given period. Once your loss limit is reached, gaming is paused for the rest of that period. This tool is particularly useful for players who want to enjoy gaming without the risk of spending more than they are comfortable with.
A reality check is a periodic on-screen message that shows you how long you have been playing and how much you have spent or won in the current session. It is a straightforward way to stay aware of your gaming activity without having to track it yourself.
Pokok was built for Bangladesh players who want a genuine, enjoyable gaming experience. We offer a wide range of games — from fishing games and slots to table games — and we want every player to enjoy them in a healthy, sustainable way. Responsible gaming is not a box we tick. It is something we take seriously every single day, and it shapes how we design the platform, how we train our support team, and how we respond when a player needs help.
The core principle behind Pokok's responsible gaming approach is simple: you should always be in control of your gaming. That means knowing how much you are spending, knowing when to stop, and having the tools to enforce your own limits when you need them. Pokok provides all of those tools, and our support team is available around the clock to help you use them.
Responsible gaming means approaching online gaming as a form of entertainment — not as a way to make money, solve financial problems, or escape from stress. When gaming is kept in its proper place, it is a fun and enjoyable activity. Problems arise when gaming starts to take priority over other parts of life, when spending exceeds what a player can comfortably afford, or when the urge to play becomes difficult to control.
Pokok encourages all players to follow these basic responsible gaming principles:
Pokok's platform includes internal monitoring systems that flag unusual patterns in player behaviour — things like a sudden large increase in deposit frequency, extended gaming sessions without breaks, or repeated attempts to deposit after reaching a limit. When these patterns are detected, a member of the Pokok responsible gaming team will review the account and may reach out to the player directly to check in.
This is not about surveillance — it is about care. Pokok genuinely wants every player on the platform to be having a good time, and sometimes that means proactively checking in with players who may be showing early signs of difficulty. If you receive a message from Pokok's responsible gaming team, please take it seriously. It is sent with good intentions.
Pokok is strictly for players aged 18 and above. This is not just a rule — it is a firm commitment. Pokok applies age verification checks at registration and during account reviews to ensure that no one under 18 is able to access the platform. If you are a parent or guardian and you are concerned that a minor in your household may be accessing Pokok, please contact us immediately at [email protected] and we will investigate and act without delay.
We also encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing online gaming platforms. Pokok supports these efforts and will cooperate fully with any verified report of underage access.
Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, and many people do not realise there is a problem until it has already caused significant harm. The earlier it is recognised, the easier it is to address. Pokok encourages all players to be honest with themselves about their gaming habits and to seek help early if they have any concerns.
Common signs that gaming may have become a problem include spending more than you can afford, lying to family or friends about how much you play or spend, feeling irritable or anxious when you are not playing, neglecting work, family, or social commitments because of gaming, and continuing to play despite wanting to stop. If any of these sound familiar, please use Pokok's responsible gaming tools or contact our support team today.
All of Pokok's responsible gaming tools are available directly through your account. Log in, go to your account settings, and look for the Responsible Gaming section. From there you can set deposit limits, loss limits, session reminders, and cooling-off periods. If you want to activate self-exclusion or need help setting up any tool, contact Pokok support at [email protected] and a team member will assist you immediately.
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use Pokok's responsible gaming tools or speak to our support team.
Do you spend more on gaming than you originally planned?
Do you chase losses by continuing to play after a losing session?
Have you ever hidden your gaming activity from family or friends?
Do you feel restless or irritable when you try to cut back on gaming?
Has gaming ever caused problems with your work, studies, or relationships?
Do you use gaming as a way to escape stress, anxiety, or personal problems?
If two or more of these apply to you, please contact Pokok support at [email protected] — we are here to help, not to judge.
Visit pokok.onl and log in with your registered mobile number and password.
Tap your profile icon in the top right corner and select "Account Settings" from the menu.
Find the "Responsible Gaming" section in your settings. All available tools are listed here.
Choose deposit limits, loss limits, session reminders, or a cooling-off period and confirm your settings.
If you need assistance or want to activate self-exclusion, email [email protected] any time.
Responsible gaming is not just a page on our website — it is embedded into how the Pokok platform works every day.
Every new Pokok account goes through age verification. Players under 18 are never permitted to register or play on the platform.
Pokok's systems continuously monitor for patterns that may indicate problem gambling and flag accounts for responsible gaming review.
Pokok's support staff are trained to handle responsible gaming conversations with care, sensitivity, and without judgement.
Pokok does not target players who have set limits or are in a cooling-off period with promotional offers or bonus incentives.