Pokok Terms and Conditions – Know Your Rights Before You Play

1 Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the Pokok platform, including the website, mobile application, games, payment services, and all related features. Pokok is operated for players in Bangladesh and these Terms are written with Bangladeshi players in mind.

By registering an account on Pokok, making a deposit, or playing any game on the platform, you confirm that you have read these Terms in full and that you agree to be bound by them. You also confirm that you meet the eligibility requirements set out in Section 2 of these Terms.

Pokok reserves the right to update these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. Continued use of Pokok after changes are published constitutes acceptance of the updated Terms. It is your responsibility to check this page periodically for updates.

2 Eligibility

To register and use a Pokok account, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a resident of Bangladesh or otherwise legally permitted to access online gaming services.
• You must not be subject to any self-exclusion order or voluntary exclusion agreement that would prohibit you from using online gaming platforms.
• You must not be an employee, contractor, or immediate family member of an employee or contractor of Pokok or any of its affiliated companies.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

Pokok reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory proof that you meet the eligibility requirements, Pokok may suspend or close your account and withhold any funds pending investigation.

3 Account Registration

Each player is permitted to hold one Pokok account only. Creating multiple accounts — whether under the same name, different names, or using different payment methods — is strictly prohibited. If Pokok identifies duplicate accounts, all accounts associated with the player may be suspended and any balances may be forfeited.

When registering your Pokok account, you must provide accurate and complete information including your full name, date of birth, contact details, and payment method information. You are responsible for keeping this information up to date. Providing false or misleading information during registration is a violation of these Terms and may result in immediate account closure.

You are responsible for maintaining the security of your Pokok account credentials. Do not share your username or password with anyone. Pokok will never ask for your password via email, chat, or phone. If you believe your account has been accessed without your authorisation, contact Pokok support immediately at [email protected].

• Use a strong, unique password for your Pokok account.
• Do not access your Pokok account from shared or public devices without logging out afterwards.
• Report any suspicious activity on your account to Pokok support without delay.
• Pokok is not liable for losses resulting from unauthorised account access caused by your failure to maintain account security.

4 Deposits and Payments

Pokok accepts deposits via bKash, Nagad, and local bank transfer. The minimum deposit amount is ৳200. There is no maximum deposit limit, though Pokok reserves the right to apply limits to individual accounts where required for compliance or security purposes.

Deposits made via bKash and Nagad are credited to your Pokok balance instantly upon confirmation of the transaction. Bank transfer deposits may take longer to process depending on your bank. Pokok does not charge fees on standard deposits, though your payment provider may apply their own charges — check with your provider before depositing.

All funds deposited into your Pokok account must come from a payment method registered in your own name. Pokok does not accept deposits from third-party payment sources. If a deposit is received from a payment method that does not match your registered account details, Pokok may hold the funds pending verification and may return them to the source.

• Minimum deposit: ৳200
• Accepted methods: bKash, Nagad, local bank transfer
• Deposits must be from payment methods in your own name
• Pokok does not charge deposit fees on standard transactions
• Deposited funds are for gaming purposes on Pokok only

Funds deposited into your Pokok account are held for gaming purposes only. Pokok is not a financial institution and your Pokok balance does not earn interest. Deposited funds that remain unused for an extended period may be subject to account inactivity provisions as described in Section 9 of these Terms.

5 Withdrawals

You may request a withdrawal of your available Pokok balance at any time, subject to the conditions set out in these Terms. Withdrawals are processed to the same payment method used for your most recent deposit. Pokok does not process withdrawals to third-party accounts or payment methods not registered in your name.

Before a withdrawal can be processed, Pokok may require you to complete identity verification. This includes providing a copy of a valid government-issued ID and proof of your payment method. Verification is a standard process designed to protect players and prevent fraud. Pokok aims to complete verification reviews promptly.

• Withdrawals are sent to the same payment method used for deposit.
• bKash and Nagad withdrawals are typically processed within a few hours.
• Bank transfer withdrawals may take 1–3 business days depending on your bank.
• Pokok does not charge fees on standard withdrawal transactions.
• Minimum withdrawal amount: ৳500.

Pokok reserves the right to delay or withhold a withdrawal if there is reasonable suspicion of fraudulent activity, a breach of these Terms, or if verification documents have not been provided. In such cases, Pokok will notify you and explain what is required to proceed.

6 Bonuses and Promotions

Pokok offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms and wagering requirements that will be clearly stated at the time the bonus is offered. It is your responsibility to read and understand the specific conditions attached to any bonus before accepting it.

General bonus conditions that apply across all Pokok promotions unless otherwise stated:

• Bonus funds are separate from real money funds in your Pokok balance.
• Wagering requirements must be met before bonus funds or winnings derived from bonus funds can be withdrawn.
• Bonuses are intended for personal use only and may not be transferred between accounts.
• Pokok reserves the right to withdraw a bonus offer at any time before it has been claimed.
• If Pokok determines that a bonus has been claimed in bad faith or through abuse of the promotion system, the bonus and any associated winnings may be voided.
• Only one bonus may be active at a time unless Pokok explicitly states otherwise.

7 Game Rules and Fair Play

All games available on Pokok operate according to their individual game rules, which are accessible within each game. The Return to Player (RTP) percentages for all games are independently certified and published transparently. Pokok does not manipulate game outcomes — all results are determined by certified random number generators.

The following activities are strictly prohibited on Pokok and will result in immediate account suspension:

• Using automated betting software, bots, or scripts to play games.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Attempting to reverse-engineer or interfere with Pokok's game software or platform infrastructure.
• Any form of cheating, fraud, or deceptive behaviour on the platform.

In the event of a technical error or malfunction during a game, Pokok reserves the right to void the affected game round and return the stake to the player's balance. Winnings generated during a confirmed technical malfunction are not valid and will not be paid out. Pokok will communicate clearly with affected players in such situations.

8 Responsible Gaming

Pokok is committed to providing a safe and enjoyable gaming environment. We believe that gaming should be entertainment, and we take our responsibility to support players seriously. The following responsible gaming tools are available to all Pokok account holders:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account.
• Session Time Reminders: Receive notifications when you have been playing for a set period of time.
• Cooling-Off Period: Temporarily suspend your account for a defined period.
• Self-Exclusion: Permanently exclude yourself from Pokok if you feel you need to stop playing entirely.

To access these tools, log in to your Pokok account and navigate to the responsible gaming section of your account settings. Alternatively, contact Pokok support at [email protected] and a team member will assist you in setting up the appropriate controls.

If you are concerned about your gaming behaviour or that of someone you know, please visit our Responsible Gaming page for further information and resources. Pokok takes these matters seriously and will always act in the best interests of player wellbeing.

9 Account Suspension and Closure

Pokok reserves the right to suspend or close any account at any time if there is evidence or reasonable suspicion of a breach of these Terms and Conditions. This includes but is not limited to: providing false registration information, creating duplicate accounts, engaging in fraudulent payment activity, bonus abuse, or any form of cheating or unfair play.

If your account is suspended, Pokok will notify you by email and explain the reason for the suspension where it is safe and appropriate to do so. You will have the opportunity to respond and provide any information that may be relevant to the review. Pokok aims to resolve account suspension reviews promptly.

Accounts that have had no login activity for 12 consecutive months are considered inactive. Pokok will attempt to contact you before applying any inactivity provisions. Real money balances in inactive accounts are protected and will be returned to you upon request and successful identity verification.

You may close your Pokok account at any time by contacting support at [email protected]. Any real money balance remaining in your account at the time of closure will be returned to you via your registered payment method, subject to standard verification requirements.

10 Privacy and Data

Pokok collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By registering a Pokok account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Pokok uses your personal data to operate your account, process payments, verify your identity, provide customer support, and comply with applicable legal and regulatory requirements. Pokok does not sell your personal data to third parties. Data is shared only with service providers who assist in operating the Pokok platform, and only to the extent necessary for those purposes.

You have the right to request access to the personal data Pokok holds about you, to request corrections to inaccurate data, and to request deletion of your data subject to applicable legal requirements. To exercise these rights, contact Pokok at [email protected].

11 Intellectual Property

All content on the Pokok platform — including but not limited to the website design, logo, game graphics, text, software, and trademarks — is the property of Pokok or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Pokok platform for personal gaming purposes only.

You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the Pokok platform without prior written permission from Pokok. Unauthorised use of Pokok's intellectual property may result in account suspension and legal action.

12 Limitation of Liability

Pokok provides the platform on an "as available" basis and does not guarantee uninterrupted access at all times. Scheduled maintenance, technical issues, or circumstances beyond Pokok's control may occasionally affect platform availability. Pokok will communicate planned maintenance in advance where possible.

To the maximum extent permitted by applicable law, Pokok's liability to you in connection with your use of the platform is limited to the amount of real money funds held in your Pokok account at the time the claim arises. Pokok is not liable for indirect, consequential, or incidental losses arising from your use of the platform.

Nothing in these Terms limits Pokok's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

13 Changes to These Terms

Pokok may update these Terms and Conditions at any time. When material changes are made, Pokok will notify registered players by email and will update the "Last Updated" date at the top of this page. It is your responsibility to review these Terms periodically.

If you do not agree with any changes to these Terms, you should stop using Pokok and contact support to close your account. Continued use of the Pokok platform after updated Terms have been published constitutes your acceptance of those changes.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need assistance with your Pokok account, please contact our support team. We are available 24 hours a day, 7 days a week.